SSO Email Already Exists

many apps have the ability to let users log in using multiple methods sso/identity and email+password if the user's email already exists using the email+password method, the sso process will not log the user in and your users may be routed back to the sign in page we recommend setting up a simple error message to handle such scenarios that also helps remind your users to check the method they used to log in setup after you have setup your sso workflows according to the documentation the relevant setup documentation ( visual element based (sso plugin) docid\ kwfzwsuerdihaff 1zhdf or plugin action based (sso plugin) docid rijwanr pbv2idic6dcr ), you will need to add the following steps add message text add a text element to your login page with the message you would like to show your user add custom field add a custom field in your bubble user data to capture the provider info, in this example, we are naming the custom field as sign in method we will store the provider name in this field modify workflow step 1 in your existing sso login workflow, edit the first step to save the sso profile's provider name against the user in your database step 2 add a condition to search for users\ count is 1 based on email and sign in method this will search for the condition to see if the user has logged in via sso or email+password method step 3 add a step 3 to the workflow to show the text element only when users email and sign in method match this would show the message to the user to recheck their login method need additional help? reach out to our support via support\@pathfix com or live chat through your pathfix dashboard